pls b warned tt picture ME (suntec) after services suck to d core. it's motto / values / vision & mission r 'I'LL GET BACK TO YOU AGAIN FOR YOUR ORDERS COLLECTIONS' & 'delayed of promised order collection date'...
i went on 23/12 for 1st set, went to try make use of a slight cheaper promo fr d ndp booklet. was told can collect in 2 wks + will call me. on 2/1, went w my parents to take another set so happen to ask them, & they say ready on 7/1, but when call to enquire, can't find & say get back to me, den say need 2-3 more days. & nw, still can't find n say get back to me. called 3x to d shop, attended by 3 diff staffs, all say same thing & nvr get back to me. & worse was to hear tt 1 of d earlier staff actually went for dinner. !@#$%^&* was referred to manager but still say get back to me again.
given a choice for them to mail over but i won't. don trust them anymore. wat if photo of gd? must go thr personally to check. think like tt can get rid of me? not so easy.
ask for all softcopy s compensation, manager say get back to me again. call at least 3x aft >1hr ltr, no pick-up. sms oso no reply. when finally pick-up, say again i'll get back to you shortly. den when finally call back, say can only give me another offer of $88 package when d original package is $99. say tt's d best she can compensate.
wat sort of compensation is tt? i still have to pay $88 for 1x 8R, 2x 5R & 2x 4R only? & it's jus cheaper by $11? & den go through d whole process of hearing 'i'll get back to you again'? even if you give me FOC, i oso will ve to consider. will nvr go back for graduation pic when i graduate...
& d crap reason she gave for calls i made today to d shop was cos d photographer in charge was on leave n they cant find him. den wat bout those other days when i all b4? she oso said tt d delay was because d production got problem. she even said d order alrdy stated call when ready but it oso state '2 WEEKS'. if production got prob, when i call all these while, y nvr inform me & ask for a ltr date tt u can promise? even d 2nd set which by right today can collect couldn't b found oso wor. luckily i nvr go down today w my parents. luckily i decided to call s i tot of gg down tml b4 my fyp start.
wat sort of service they r providin? can't promise such an earlier date den state a later date la? production got problem, pls inform ur customer & apologise la. F*** @#$%^&*
i not in biz field oso noe tt a company should ve a vision & mission esp a customer based service company & to abide to it w customer 1st thinkin. but thr isn't any vision & mission fr tt studio website & all they say is 'i'll get back to u again'. if i noe, i wont ve get another package for my parents. so f*** up...
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